Returns, Exchanges & Refunds

Hey Luxana is operated by DevsNest LLC.

Exchanges

If your item arrives faulty, or we send you the wrong item, you can exchange it within 30 days of delivery. Email sales@heyluxana.com with your order number and a photo of the issue. Once approved, we'll arrange collection and send you the details. The return courier cost is paid by you; we cover collection.

You can exchange for any product in our range. If the new item costs more, you pay the difference.

We don't offer exchanges for change of mind.

Refunds

If your item is damaged in transit, tell us within 48 hours of delivery and we'll refund you in full. Email sales@heyluxana.com with your order number and photos of the damage and the packaging.

Approved refunds are paid to the original payment method (or by bKash to Bangladesh customers who paid with COD) within 7 working days.

We don't offer refunds for change of mind.

Questions

Email sales@heyluxana.com and we'll help.