Hey Luxana is operated by DevsNest LLC.
6-month warranty
Every Hey Luxana product is covered for 6 months from the date of delivery against technical and electrical failures in normal use — for example the motor, infrared light, remote, battery or power adapter stopping working. We will repair or replace it.
The warranty does not cover physical damage — drops, cracks, tears, liquid damage, or damage from using the wrong adapter or voltage — or damage from lying on the product. Our products are made to gently lean on while seated; please don't lie down on them or put your full body weight on them.
To make a claim, call +880 9611-577405 or email sales@heyluxana.com with your order number and a photo or short video of the problem.
Exchanges
If we send you the wrong item, you can exchange it within 30 days of delivery. Email sales@heyluxana.com with your order number and a photo of the item. Once approved, we'll arrange collection and send you the details. The return courier cost is paid by you; we cover collection.
You can exchange for any product in our range. If the new item costs more, you pay the difference.
We don't offer exchanges for change of mind.
Refunds
If your item is damaged in transit, tell us within 48 hours of delivery and we'll refund you in full. Email sales@heyluxana.com with your order number and photos of the damage and the packaging.
Approved refunds are paid to the original payment method (or by bKash to Bangladesh customers who paid with COD) within 7 working days.
We don't offer refunds for change of mind.
Questions
Email sales@heyluxana.com and we'll help.