Privacy Policy

This Privacy Policy explains what personal information we collect when you use heyluxana.com or place an order with us, how we use it, and who we share it with.

Who we are

Hey Luxana is operated by DevsNest LLC, registered in the State of Wyoming, United States, which is the controller of the personal information described in this policy.

If you have any question about this policy, email us at sales@heyluxana.com.

What we collect

Contact and order details — your name, phone number, delivery address and, if you give it, your email address. We need these to confirm your order and deliver it.
Order history — what you bought, when, and any exchanges or refunds.
Communications — what you tell us when you email us or use the contact form.
Device and usage information — your IP address, browser, and how you move through the Site, collected through cookies and similar technologies.

Where you pay cash on delivery, we do not collect or store card numbers, bank details or other payment credentials for your order.

How we use it

To confirm your order and deliver it.
To handle exchanges, refunds and faulty-item claims.
To answer your questions and provide customer support.
To measure and improve how the Site and our advertising perform.
To show you relevant advertising, and to detect and prevent fraud.
To meet our legal obligations.

Who we share it with

Shopify, which hosts this store and processes order data on our behalf.
Our delivery partners, who receive your name, phone number and address in order to deliver your order and, where applicable, collect payment.
Advertising and analytics providers, including Meta and Google, which receive information about your activity on the Site through cookies and similar technologies.
Authorities or advisers, where we are required to by law or need to establish or defend legal claims.

We do not sell your personal information.

International transfers

We are registered in the United States and our service providers operate in other countries. Your information may therefore be transferred to, stored in and processed outside the country you live in. We take reasonable steps to ensure it remains protected wherever it is handled.

How long we keep it

We keep order and contact records for as long as we need them to serve you, handle exchanges and refunds, and meet our legal and accounting obligations. After that we delete them or render them anonymous.

Your choices

You can ask us to give you a copy of the personal information we hold about you, to correct it if it is wrong, or to delete it. You can ask us to stop sending you marketing messages at any time. To make any of these requests, email sales@heyluxana.com. We may need to verify who you are before we act on a request.

Cookies

The Site uses cookies and similar technologies to keep your cart working, remember your preferences, measure traffic, and support advertising. Most browsers let you refuse or delete cookies; parts of the Site may not work properly if you do.

Children

The Site is not intended for children, and we do not knowingly collect personal information from them. If you believe a child has given us their information, contact us and we will delete it.